Here’s a concise Shipping & Returns Policy for your tea shop website in English:
Shipping & Returns Policy
Last Updated: [Insert Date]
Contact: [email protected]
Shipping
Processing Time
Orders are processed within 1-3 business days (excluding weekends/holidays).
Shipping Options
Standard (5-15 business days)
Express (3-7 business days)
Rates and carriers vary by destination.
International Orders
Customs fees, taxes, or import duties are the customer’s responsibility.
Tracking
A tracking number will be emailed once your order ships.
Delays
We are not liable for delays caused by customs, weather, or carrier issues.
Returns & Refunds
Eligibility
Unopened, unused items in original packaging may be returned within 30 days of delivery.
Process
Email [email protected] with your order number and reason for return.
We’ll provide a return address and instructions.
Refunds
Refunds are issued to the original payment method within 5-10 business days of receiving the returned item.
Shipping costs are non-refundable unless the return is due to our error.
Damaged/Incorrect Items
Contact us immediately for replacements or refunds. Photo proof may be required.
Final Sale
Discounted/clearance items are non-returnable.
Need Help?
Contact us at [email protected] for urgent shipping or return inquiries.